The results and key learnings of Elenia’s Citizen Development Program

At Elenia, it was essential to provide employees with new opportunities for growth, training, and advancing their professional skills. Therefore, the training opportunity wanted to be made obtainable also for those who may not be as technically oriented but want to drive their team or Elenia forward and enhance efficiency. In Elenia’s case, it was observed that participants should be categorized into two types: Builders (Developers) and Agents, who are responsible for automation documentation, among other tasks.

Builders are more technically proficient individuals who had some experience with UiPath or possibly some coding background, possessing the technical skills needed. Their goal was set to have the ability to build robots and monitor or correct existing implementations.

In addition to Builders, Agents were trained, primarily tasked with collaborating with business personnel on potential automation targets and defining robot requirements. Agents can promote the benefits of robotics, understand the capabilities of robots, and develop processes. They can identify automation opportunities, drive them forward, and, most importantly, participate in process development.

In both training sessions, Sisua Digital served as the trainer, conducting the training and being involved throughout the training period.

Overall, Elenia serves as a great example of effectively scaling automation with UiPath in a short period. The Citizen Developer model is not tool-dependent and integrates well with other platforms, such as MS Power Platform. Sisua Digital, being a UiPath Platinum Partner and a Power Platform Partner, can provide training for both tools.