Manager After Sales urgently required For a famous MNC in Bangalore Full Time

You will be managing service/ warranty process horizontally across categories

involving one or more business lines in the company

Govern Field Service operations, Call centre operations & Service revenue business.
Connect technical teams at manufacturer side & Authorized service provider side to plan for
warranty setup.

Coordinate with manufacturers & authorized service providers to identify product failure modes and
get the SOPs for failure diagnosis & the product repairs created.

Enable service partners on new product launches including arranging the training & samples, etc.
Complete end-to-end spare parts management from identification of spares to ordering to
distribution to replenishment & return flows for defective spare parts from authorized service

providers.

Tagged as: call center operations, service center operations, winning others over