Talent Corner Hr Services Pvt Ltd Full Time

Answer calls/mails professionally to provide information about products and obtain details of complaints.
Recording details of inquiries, complaints, and comments, as well as actions taken.
Process complaints and queries with the help of concern department.
Follow up to ensure that appropriate actions were taken on customers’ requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Maintaining tracker of complaints and queries received
Keeping customers updated on the latest products to increase sales
Understanding key customer individual needs and addressing them

Tagged as: customer care executive