Assess the service needs of clients and connect them with the correct provider

Create and maintain a directory of service providers and resources

Create and maintain a database of clients and client needs

Assess client issues and provide recommendations to fix problems

Ensure each client is given the necessary services and follow up to fill ongoing service needs

Maintain good relationships with service providers and clients to keep customer base

Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel

Excellent customer service and problem-solving skills

Excellent verbal and written communication skills

Excellent critical thinking and problem-solving skills

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