Customer Support Executive Full Time

Greetings from Ikya!

A very good opportunity for freshers and experienced who are looking into customer support job.

Designation: Customer support Executive

Work location: Bangalore

Qualification: Undergraduate, Graduate

Salary: 2,50,000 to 4,00,000 lpa

Languages: English, Hindi

Responsibilities
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Tagged as: bpo sales, bpo voice, cold calling, inside sales, telemarketing sales, telesales