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Office Administrator
Service now Administrator Full Time
Job Description
Perform day to day administration of the ServiceNow system, including making approved changes to process and workflows in ITSM, PPM, CSM, ITOM, and GRC modules
Perform ServiceNow implementation tasks including but not limited to: configuration, integration, and testing
Develop clear and concise technical and process documentation, making use of the knowledgebase module within ServiceNow.
Communicate ServiceNow process, operations and capability information to all levels of management and the business.
Work with business IT users to identify and refine business requirements and workflows, as well as determine where ServiceNow can fit into business processes to improve services
Develop systems integrations and process automation fully utilizing the platform s workflow capabilities, including Orchestration
Coordinate integration with on and off-site systems utilizing resources from other technical teams.
Activate plugins, work with UI data policies, business rules, access control levels, alerts notifications, import update sets
Create ServiceNow reports, dashboards homepages. Utilize Performance Analytics to collect historical data.
Coordinate application and platform upgrades across multiple instances
Communicate process changes, enhancements, and modifications verbally or through written documentation to management, staff, and other employees so that issues are well understood as they are resolved
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Performs IT functions such as design, analysis, evaluation, testing, debugging, installation, maintenance, and implementation of applications, packaged programs, and hardware components supporting company business processes and operations. Analyzes, installs, acquires, modifies, designs, and supports operating systems, database, utilities software, packaged software, and infrastructure hardware products. Plans, conducts and directs the analysis of business problems to be solved with customer software, packaged software, and hardware products. At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure used throughout the IT solution set. Non-Essential
Other assigned work as and when required to support operations and Projects. Safety
Ensure that the Safety policies and procedures are understood and adhered to so far as is reasonably practicable in order to ensure a safe working environment.