Customer care executives analyze customer purchasing habits, returns, and complaints to make adjustments to their customer care strategy as necessary. They also analyze the communication cycle between their staff and customers using client relationship management software.
customer care executive Job Responsibilities:
Excellent verbal communication, and the ability to convey information clearly and effectively.
Strong leadership abilities and initiative.
Excellent delegator and mediator.
Great interpersonal skills and customer service.
Quick decision-making and problem-solving abilities.