Handling customer complaints and resolving issues that employees are not authorised to handle on their own
Dealing with schedule changes, employee call-ins, and other staffing issues
Filling in for absent employees as needed to ensure smooth operation of the business
Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks
Delegating tasks to employees
Keeping day-to-day activities organised
Recruiting and interviewing new hires
Leading training classes or providing one-on-one training to employees
Supervising employees and providing additional training and coaching as needed to ensure everyone is performing their job properly
Resolving disputes between employees
Addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment
Motivating employees to perform well
Maintaining a safe and clean work environment
Training employees in proper safety procedures and providing training updates as needed
Organising promotions and spearheading marketing efforts by setting up displays and educating customers and employees on promotions or specials
Managing projects as assigned and organising teams to assist in these efforts