Assistant Call Centre Manager Full Time

Job Description

Experience in customer service is required in BPO
Knowledge of performance evaluation and customer service metrics
Solid understanding of reporting and budgeting procedure
Proficient in MS Office and call center equipment/software programs
Outstanding communication and interpersonal skills
Excellent organizational and leadership skills with a problem-solving ability

Tagged as: budgeting, call center, customer handling, customer service, customer support, leadership skills, ms office, performance evaluation, problem solving, reporting, telesales, voice process