Vacancy For Post of Customer Care Representative In Banking SectorPosted Today Full Time

Dear Candidate,

Greetings from CareerNet Consulting.!!

We are hiring for Customer Care role, find the job details below

Job Description:

Role: Customer Care Representative

Experience: 0.6 – 2 Years in Banking, Customer Service
*Only for Female candidates*

Responsiblities:
Responsible for delivering seamless customer experience; make bank customers feel as privileged customers and play an active role in improving customer retention rates
Accountable for implementing customers life events management framework at the Branch; ensure adherence to guidelines specified thereof
Ensure addressing all customer queries/ grievance on time; constantly reduce customer grievances escalated to regional SQ
Attend Branch walk-in customers; understand their requirements and guide them to fulfill their queries/ concerns
Understand customers requirements and create opportunities to cross sell relevant products/ services
Implement customers life events management framework at the Branch; ensure adherence to guidelines specified thereof
Engage in creating awareness about appropriate loan utilization/ savings to the customers
Responsible for motivating customers to use alternate channels such as ATMs, phone banking, mobile banking and assist/educate customers to use ATMs or dispensing cash .
Maintain current knowledge of company products and services, applicable regulations KYC/ AML norms

Industry: Banking

Work Locations:

West Bengal:
Sripatipur ( Hooghly )
Muragacha/ Uttampur/ Betaijitpur ( Nadia )
Arangkiarana ( Mayna )
Biswanathpur ( North 24 Parganas )
Jaynagar ( Howrah )
Dwari Geria (CT)/ Mahi Samura ( West Midnapur )
Andharmanik/ Multi/ Maya Hauri ( South 24 Parganas )

Bihar:
Tola Munja urf Deoria( Muzaffarpur )
Mahuli( Patna )
Dhekaha( Purbi Champaran )
Balua Rampur( Paschim Champaran )
Bandhuli/ Ramauli( Darbhanga )
Chikni/ Sisauna( Araria )
Makanpur/ Akidatpur( Bhagalpur )
Indrukh( Munger )

Orissa:
Ayar/ Patpur( Jagatshingpur )
Dibyasingpur( Puri )

Interested candidates can send your preferred location & updated CV to :-hrjyoti78@gmail.com

Thanks & Regards,

HR.- Jyoti Verma

07289882941

Job Location: Pan IndiaStart Date: 21-Nov-2018End Date: 26-Feb-2019

Tagged as: back office operation, customer service (domestic)