Administrator Full Time

To provide receptionist and front office duties in accordance with company policies, procedures and processes.
Achievement of the Key Performance Indicators and Service Level Agreement targets.
Responsible for handling of incoming and outgoing calls including distribution. Making sure to demonstrate professional and polite responses in telephone responses.
Ensure personal preventability and dress in the assigned uniform
Receive, inform, guide visitors including co- ordination with employees
Responsible for maintaining the telephone registers including call tracking
Preparation of database of Client contacts and updating
Responsible for maintenance and upkeep of front office
Ensure receipt of magazines and newspapers for the building and ensure display of the latest version in the reception as well as removal of the outdated magazines
Ensure compliance of regulations / requirements of management.
Provide assistance in general administrative activities
Provide assistance to the Help Desk as required
Contribute to the Monthly Management Report to (Client)
Participate in Emergency Evacuation procedures including crisis management and business continuity.
Develop the necessary policies and procedures required for all functions within the scope of Reception
To act as a back- up to Help Desk in case of emergency / requirement
Responsible for ensuring availability of magazines/ brochures and (Client) directory signage
Co- ordinate for flower arrangements
Assist in utilization of conference rooms

Tagged as: front office/receptionist