Telecom Engineer,Telecom Operations/Support Full Time

Job Description
Ensure consistent customer satisfaction.
Document all communication with customers in the CRM.
Notify/Discuss with TL/Manager on tickets that require assistance.
Plan and constantly work on upgrading tech and product expertise.
Contribute to the knowledge base/ Tech Forum
Experience with Microsoft Server 2008/2012.
3- 6 years customer service experience.
Extremely customer focused with high level of empathy and other soft skills.
A working knowledge of VoIP, related protocols, and standards preferred.
Knowledge, understanding, and practical application of technologies, protocols, and related standards including layer 3 switching (OSI model), TCP/IP, Ethernet, LAN, WAN, and IP routers.

Tagged as: applicationother skills:data cabling, assembly, environment, implementation, installation, structured cabling, support, wan lan