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Technical Support executive – US Shift timing – Sal 7.5lpa Full Time
Hi ,
The current vacancy we have is for Technical Support executive – US Shift – Excellent communication required for an Edtech company located in Mumbai. Please read the JD.
Work location – Only Mumbai. Candidates has to relocate to Mumbai after things get normal. Until then work from home will be available (Laptop & Wifi is required.)
Minimum 1 + yrs of experience in Technical Support experience (In BPO is requried.) is preferred. Excellent communication required.
Role & Responsibilities:
Identify and resolve technical issues promptly and successfully (TAT 5 minutes).
Answer technical and service questions about the product.
Ownership for the team mission to create a 5-Star experience for every customer.
Key Skills:
Understanding Operating Systems like Windows 7,8,10 and MacOS.
Troubleshooting Network and Internet Issues for Clients
Fixing Software and Drivers on Client Systems
Understanding of Settings and Control Panel Options.
Fixing Issues in Device Manager and External Devices.
Understanding Latest Privacy Settings and Access Control in Devices.
Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.
Excellent oral communication skills with a passion to resolve customer queries successfully and quickly.
Adept at technology to troubleshoot and ensure smooth online class experience.
Active listening skills, patience and detail obsession to maintain call logs.
Qualifications:
Graduate in Computer Science/IT or strong passion for devise and software tech debugging
Min. 1-3 years relevant experience (BPO/IT)
6 days working with 1 Weekday Off (Saturday/Sunday Working)
Sal upto 7.5 lpa + Incentives.
Immediate joining required
Thanks