Team leader-BPO Full Time

Two years of experience in bpo voice email,chat.Minimum six months experience as TL. 

Create an inspiring team environment with an open communication culture
Set clear team goals
Delegate tasks and set deadlines
Oversee day-to-day operation
Monitor team performance and report on metrics
Proven work experience as a team leader or supervisor
In-depth knowledge of performance metrics
Good PC skills, especially in MS Excel & PPT
Excellent communication and leadership skills
Organizational and time-management skills
Decision-making skills
Degree in Management or training in team leading is a plus

Tagged as: customer services (domestic)