Assistant General Manager Full Time

Responsibilities:

Reports To
General Manager

Job Summary
Oversee, direct, and coordinate the planning, organizing, training, and leadership necessary to achieve stated
objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation
for 3-4 outlets

o Promote, work, and act in a manner consistent with the vision of Kerala Cafe :
o Ensure that all restaurant policies, procedures, standards, specifications, guideline, and training
programs and followed and completed on a timely basis.
o Monitor compliance with health and fire regulations regarding food preparation and serving,
and building maintenance.
o Achieve objectives of 3-4 outlets in sales, service, quality, appearance of facility and sanitation
and cleanliness through training of employees and creating a positive, productive working
environment.
o Monitor food preparation methods, portion sizes, and garnishing and presentation of food to
ensure that food is prepared and presented in an acceptable manner
o Ensure compliance with all regulations that pertain to health, safety and labor requirements of
the restaurant, employees, and guests
o Investigate and resolve complaints regarding food quality, service, or accommodations
o Monitor assignments of cooking personnel to ensure economical use of food and timely
preparation
o Ensure that all products are received in correct unit count and condition and deliveries are
performed in accordance with the restaurant s receiving policies and procedures
o Review PNL statements, sales reports, or other performance data to measure productivity and
goal achievement to identify areas needing cost reduction or program improvement
o Monitor budgets and payroll records, and review financial transactions to ensure that
expenditures are authorized and budgeted
o Monitor food and equipment inventories, and keep inventory records.
o Schedule team member s hours and assign duties
o Perform some food preparation or service tasks, such as cooking, clearing tables, and serving
food and drinks when necessary.
o Keep records required by government agencies regarding food licenses , alcohol and property
o Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.

o Organize and direct worker training programs, resolve personnel problems, make hiring and
termination decisions, and evaluate employee performance
o Be knowledgeable of restaurant policies regarding personnel
o Administer prompt, fair and consistent corrective action for any and all violations of company
policies, rules and procedures
o Review work procedures and operational problems to determine ways to improve service,
performance, or safety
o Assess staffing needs and recruit management level staff when necessary
o Arrange for equipment maintenance and repairs, and coordinate a variety of third party services,
such as waste removal and pest control.
o Attend all scheduled employee meetings and offers suggestions for improvement.
o Coordinate with and assist fellow employees to meet guests needs and support the operation of
the restaurant.
o Fill-in for fellow employees where needed to ensure guest service standards and efficient
operations

Activities and Responsibilities
o Monitor employee and guest activities to ensure liquor regulations are obeyed
o Schedule use of facilities or catering services for events such as corporate parties or receptions,
and negotiate details of arrangements with clients if necessary
o implement restaurant marketing, advertising and promotional activities and campaigns
o Monitor dining reservations

Tools & Technology (examples in parentheses)
o Cash registers
o Laser printers
o Notebook computers
o Personal computers
o Point-of-sale terminals and workstations
o Inventory, Recipe & Menu Software : Torqus, Swiggy, Zomato, Uber eats, Dine out, Inresto)
o Electronic mail software (Gmail)
o Graphics or photo imaging software
o Inventory management
o Office suite software
o Presentation software (Microsoft PowerPoint)
o Spreadsheet software (Microsoft Excel)
o Word processing software (Microsoft Word)
o CCTV Applications
o Payment applications : Phone Pe, Paytm, UPI, Magicpin

Tagged as: operations management/process analysis