Help Desk Support Tier 2 Full Time

Job Description
Responsibilities Providing support for computers, peripherals, and user- related questions. Ensuring customer satisfaction driving towards maximized customer service at all times. Adhering to all Help Desk system process and procedures, including ticket entry, and generating reports on request. Providing user assistance as needed. Documenting all support work on a timely basis within the guidelines of the Help Desk. Using remote control tools to provide support to remote locations. Completing special projects as assigned. Qualifications Recent Computer Science College Graduate. Superior written and verbal communication skills. Outstanding interpersonal skills with the ability to maintain a professional demeanor when handling complex user issues. Comfortable working under pressure.,

Tagged as: communication, computer science, control, customer satisfaction, customer service, denonother skills:whole house audi, helpdesk, interpersonal skills, peripherals, remote control, science, special projects, user assistance, verbal communication