Assistant Centre Manager Full Time

Assistant CM

What you must have:
Passion for fitness and healthy living
People management skills
Confidence
Good Communication skills (Proficiency in English)
Ability to motivate and lead people
Punctuality
Empathy
Customer centrism
High energy
Positive attitude
Eagerness to learn
Ability to resolve conflict

What you must do:
Managing centre experience and incremental enhancements
Timely Opening and Closing of the centres
Ensure inventory of essentials, supplies and equipments, responsible for both
stocking and re-ordering (first-aid, stationary, water, towels etc.)
Ensuring optimal working of centre fixtures and fittings
Ensuring availability of lockers and storage
Ensuring availability of weights and fitness accessories
Ensuring maintenance for reusing the fitness gear and equipment

Managing classes and workouts
Ensure trainer rostering and availability
Ensuring punctuality of trainers and classes
Ensuring WODs visibility for all Workouts
Ensure that all members mark their attendance
Handle latecomers as per SOP (depending on whether warmup has been
completed or otherwise)
Handle issues with respect to attendance, equipment and space availability

Customer interactions and troubleshooting

Interact with walk-ins and prospective clients
Take feedback from members and partners about classes and document the same
Handle issues that may lead to consumer experience during or pre/post class

Centre facility audits and inputs

Ensure that we do daily audits of the centre and facility including all supplies and
essentials
Share reports with the central team as per SOP for restocking and maintenance

Drive customer engagement and renewals
Develop a personal connect with the members (as per the culture document for
cult) and ensure they are engaged
Drive renewals through interactions over call/in-person

What you must ensure
NPS for the centre at >70
Overall ratings from customers at > 3.6
Renewals from the centre at >55% (R60)
Audit scores for SOP adherence and ambience at 0.9+
BT ratings % at <=1%

Telephone: 9599648881

Tagged as: fitness, sports