Partner Performance Manager Full Time

– Lead D2AS English partners reporting to the WWE Partner Performance Leader
– Collaborate with internal support teams: CP, Training, Content, Quality to exceed customer expectations.
– Collaborate with Consumer Global Outsourcing D2AS POC to effectively use Amazon network of partners to fulfill specific needs.
– Influence without authority multiple internal teams to set partners up for success.
– Dive deep and support consistent bar-raising partner performance.
Amazon is an Equal Opportunity Employer Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age, Bachelor’s degree.
4+ years leading leaders of leaders or a partner operation of 300+ FTEs
in customer or technical service environment.
Demonstrated experience and success at leading cross functional programs and proven ability to influence and lead without direct management authority.
Outstanding speaking, writing, and presentation skills, as well as the ability to persuade, inspire, and motivate others.
People management experience
Ability to communicate effectively across a multitude of platforms with remote team members, as well as stakeholders at multiple levels within the organization.
Comfortable challenging the status quo and questioning existing practices.
Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment.
Able to synthesize data and analytics to formulate sound program objectives and goals
Goal driven and target orientated whilst able to step back and look at the bigger picture. Proven ability to manage ambiguity, and a preparedness to take on what is necessary to get things done.
Experience in process improvement using Lean and Kaizen methods.
Intuitive understanding of a superior versus inferior customer experiences, with ability to quickly assess the situation and identify solutions to improve/fix.
Background in Customer Service operations.

Tagged as: logistics, people management, writing